HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?
You will get an email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up on your shipment.
DO YOU SHIP INTERNATIONALLY?
Casa Bela is a SA based company and delivers locally only.
WHEN WILL I RECEIVE MY ORDER?
We will deliver your order by the estimated delivery date given in your delivery confirmation email. You will also receive an email confirming the delivery. If this date changes or there are any unexpected delays, we will notify you via email. Please note that someone needs to be available to sign for your order, and we cannot deliver to PO Boxes.
CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE ORDERED?
It depends on the stage of the order, and we will do our best to accommodate this request.
CAN I CHOOSE A SPECIFIC DAY FOR MY DELIVERY?
If you require delivery on a specific date, please note this in the comments section when checking out, and we will do our best to assist.
HOW DO I RETURN AN ITEM FOR REFUND?
If you are not completely satisfied, you can return the product to us within 30 days and we will either refund you or exchange the items, please note that the item/s must be returned unused, undamaged, with the labels and in the original packaging. Just send us an email and we’ll be happy to help you out.
HOW DO I EXCHANGE AN ITEM?
Sometimes the fit isn’t right, so here at Casa Bela we’re happy to accept exchanges on any product with all labels and in the original packaging. This applies to any item dispatched to us within 30 days of receipt by you. If an exchange is not available, we will offer you an alternative or refund you if that is your preference. Just send us an email we’ll be happy to help you out.
THE ITEM I HAVE RECEIVED IS NOT WHAT I ORDERED?
If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us and we will collect the product from you. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or refund you if that is your preference.
WHAT HAPPENS IF A PRODUCT IS MISSING FROM MY DELIVERY?
We take great care when packing and shipping orders, but mistakes do happen. Please contact us with your order number and we will assist.
MY ORDER HAS BEEN DELIVERED AND IS DAMAGED.
While our Courier partners are generally incredibly careful with our deliveries, occasionally damages do occur. Should a product be damaged at the time of delivery, please notify us within 7 days of such delivery and we will arrange to collect the product from you. Once we have inspected the product and validated your return, we will replace the product as soon as possible (if we have the same product in stock to use as a replacement). Alternatively, we will refund you if that is your preference.
WHEN CAN I EXPECT TO RECEIVE MY REFUND?
We refund you to the payment method that you originally used, and this will be processed after we have received the item/s and they have been checked. Once processed, refunds can take up to 10 days to appear in your account.